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Flight Status |
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What’s Real Time
Flight Status About?
One of the major assets managed by AVIT is the Database for Flight
Information which includes Real Time Flight Schedules and Exact Flight Status
for all Flights of the different airlines “Arriving At” or “Departing
From” the Egyptian Airports.
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AVIT has successfully made these data available for all
customers via 2 dedicated lines (Landline and Mobile) through a customer
oriented service which we name as “Real Time Flight Status”. The requested
information is extracted from the Airport Operational Data Base (AODB) and
delivered to customers via phone upon receiving a call at 090077777 from any
land line or at 2777 from any cell phone either MobiNil or Vodafone.
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Who would benefit from the Service?
The service enables passengers and any other interested party to have updated
information about arrivals and departures of all flights for different airlines
presenting the exact arrival or departure of these flights as well as any
delays that occur at Cairo, Hurgada or Sharm El Sheikh Airports.
Thus the Flight Information Inquiry Service “Real time Flight Status” aims to
serve passengers traveling “To” and “From” the above mentioned airports.
Another segment would be companies working in the Aviation or Tourism industry.
These include but are not limited to:
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Travel Agencies.
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Handling Agents.
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Tourism Companies.
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Hotels. (located at Cairo, Hurgada & Sharm El Sheikh)
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Engaging the IVR Technique:
IVR is used widely in airline call centers. It is used as a front end to the
call, to get the caller to select the most appropriate agent group for that
call. For example, an IVR system can force the caller to decide between asking
for fare and schedule information, and asking about lost baggage. Depending on
the answer, the call will be routed to one group or another. For that matter,
the IVR can prompt the caller for specific account or flight information and
then perform database retrieval on that information, perhaps giving the caller
the information he or she needs without an agent's intervention. You can also
use it to route more important customers to specially trained agents, or to
shorten their hold times. A myriad of uses, and it's become one of the most
important call center front-end tools.
IVR systems allow airport to provide premium service while increasing agent
productivity and reducing costs. They shorten call transfer time, supply agents
with real-time access to caller information, dynamically prioritize and route
calls to appropriate representative, and so on.
AVIT has effectively utilized the capabilities of the IVR Technique and
adjusted it to highly contribute to facilitating the inquiring process.
Customer’s call is answered through an automatic respond where his inquiry is
replied or it might be diverted to an agent based on the customer’s demand, the
type of inquiry and the kind of information he needs to know versus the data
available by him.
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Pre-requisites for using the Service:
The pre-requisite to access this service is only to
have an landLine located anywhere in Egypt or an Active Mobile line from any of
the two companies “MobiNil” or “Vodafone” either pre-paid card with enough
credit or post-paid subscription. By knowing the Numbers to Dial for
obtaining the requested Information (090077777 for landline or 2777 for any 012 0r 010
Mobile), passengers or any other interested customer could get what he want in
less than 2 minutes.
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Benefits to Customers:
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Accuracy of Data “Rate of Update at AODB based on Real Flight Status.”
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Efficiency of Agent who answers Customers' requests “How he receives and closes
the call for Customer satisfaction.”
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High Speed for retrieving Information by Agent “Depends on the Software used
and how much agents are trained to use it.”
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Number of Agents assigned versus number of inquiries/calls per day “Agents
increase with the increase in the number of calls, specially in the Peak Season
to avoid abandoned calls."
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Very Short Call duration “Time consumed since the Customer dials the Service
Number till his inquiry is answered is negligible when compared to any airport
or airlines number."
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Simplicity of the Inquiring Process “Pre-requisites from user from the moment
he dials the number till his inquiry is answered are just to know the
destination he is asking for and even knowing the flight number is not
necessary since the agent could reply this inquiry."
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Service is Multilingual "Available in Arabic and English Languages”.
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Information is available for all Airlines and for Scheduled and unscheduled
Flights as well as Charters.
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Credibility of Source providing the Information.
For more information about the service, please e-mail to:
marketing@avit.com.eg
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